Privacy Policy

Everest Computer Inc. ("Everest," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

We collect information that you provide directly to us, including:

• Account Information: Name, email address, shipping address, and billing information
• Order Information: Purchase history, product preferences, and transaction details
• Communication Data: Messages, feedback, and support requests you send to us
• Technical Information: IP address, browser type, device information, and usage data
• Marketing Preferences: Communication preferences and interests

We use the information we collect to:

• Process and fulfill your orders and pre-orders
• Communicate with you about your orders, including shipping updates and delays
• Provide customer support and respond to your inquiries
• Send product updates, technical documentation, and development progress reports
• Improve our website, products, and services
• Send marketing communications (with your consent, where required)
• Comply with legal obligations and enforce our terms
• Prevent fraud and enhance security

We may share your information with:

• Service Providers: Payment processors, shipping carriers, and cloud service providers who assist in our operations
• Business Partners: Manufacturing partners and component suppliers (limited to information necessary for order fulfillment)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience and website functionality
• Deliver targeted advertising (with your consent)

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

We implement reasonable security measures to protect your information, including:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security audits and updates
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain warranty and support records (3 years from product delivery)

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format
• Restriction: Request restriction of processing of your information

To exercise these rights, contact us at [email protected]

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

Our website may contain links to third-party websites, including our Discord community and payment processors. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Providing notice through our Discord community

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

• Privacy Email: [email protected]
• General Support: [email protected]
• Discord Community: https://discord.com/invite/qCwFd33r99

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 8 above. Our legal basis for processing your information includes:

• Contract performance (to fulfill your orders)
• Legitimate interests (to improve our services and communicate with customers)
• Legal compliance (to meet regulatory requirements)
• Consent (for marketing communications, where required)